Practitioner library

Insights

Deep, decision-focused material for the assurance problems that do not fit a generic checklist.

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22 resources in AI Assurance

01

Foundation · Video + deep read

The assurance object is the workflow

Identify everything that can influence the AI-assisted outcome. A model is one component. A different document parser can drop a table; a retrieval filter can select an obsolete procedure; a reviewer can accept an unsupported answer; an integration can save it to the wrong record.

Narrated lesson6 min read
02

Foundation · Video + deep read

Different AI systems create different failure questions

A predictive model estimates a value or category. A generative model produces content. A RAG application supplies retrieved material to support generation. An agent can select or execute actions through tools. These descriptions can overlap within one application.

Narrated lesson6 min read
03

Foundation · Video + deep read

Intended use and context of use

“Helps Quality” is too broad. State what the assistant does, with which information, for which users, before which decision, and with which limits. Context includes the user’s expertise, workload, available sources, and consequences of an incorrect answer.

Narrated lesson6 min read
04

Foundation · Video + deep read

GxP relevance: follow the actual reliance

GxP is shorthand for several regulated good-practice areas. Determine the applicable process and obligations rather than treating GxP as a single global rulebook.

Narrated lesson6 min read
05

Practitioner · Video + deep read

Governance and an AI inventory people can use

Someone must own the use, technical service, quality decision, information protection, monitoring, and incident response. One person may hold several responsibilities, but gaps should not be hidden behind a general “AI team” label.

Narrated lesson6 min read
06

Practitioner · Video + deep read

Failure modes: make the risk concrete

“Hallucination risk” is too general to design an adequate test. Identify the unsupported statement, the use of that statement, and what could happen next.

Narrated lesson6 min read
07

Practitioner · Video + deep read

Turn the failure analysis into an evidence plan

An evidence plan connects a claim to a test, review, analysis, or operational control. Avoid collecting only evidence that the application runs or that users like it.

Narrated lesson6 min read
08

Practitioner · Video + deep read

Data lineage and record meaning

Data lineage connects a source to its transformations and use. For an AI reviewer, that may include document version, extraction, chunking, indexing, retrieval, generation, and human disposition.

Narrated lesson6 min read
09

Practitioner · Video + deep read

Independent evaluation and data leakage

If developers repeatedly tune the prompt against the same cases and then report performance on those cases, the result may overstate performance on new work. Separate development material from evaluation material and manage access to reference answers.

Narrated lesson6 min read
10

Practitioner · Video + deep read

Supplier and foundation-model assessment

Review the supplied information about capabilities, limitations, version identification, changes, availability, security, data handling, and service terms. Then determine which questions remain about your application and use.

Narrated lesson6 min read
11

Practitioner · Video + deep read

Metrics and acceptance criteria

For issue detection, define what counts as a distinct finding and how it matches a reference issue. Precision asks how many proposed findings are correct. Recall asks how many reference issues were found. Neither measure alone establishes safe or useful deployment.

Narrated lesson6 min read
12

Practitioner · Video + deep read

Challenge sets, coverage, and repeatability

Include representative normal work and cases designed to expose known failures. A challenge set should cover the intended use and its limits, not just unusual puzzles.

Narrated lesson6 min read
13

Advanced · Video + deep read

RAG evaluation: source, retrieval, and answer

Check source eligibility, extraction and indexing, retrieval relevance, answer support, and user interpretation. A failure at an early stage can make later answer evaluation misleading.

Narrated lesson6 min read
14

Advanced · Video + deep read

Hallucination, omission, and unsupported confidence

An assistant can invent a fact, omit a qualifying condition, overstate certainty, or combine true statements into an unsupported conclusion. Review meaning at the claim level.

Narrated lesson6 min read
15

Advanced · Video + deep read

Human oversight: measure the review that actually happens

The reviewer needs suitable competence, time, source access, authority, and a usable way to reject or escalate output. The interface should make the generated status clear and preserve the final human decision.

Narrated lesson6 min read
16

Advanced · Video + deep read

AI outputs and controlled records

Separate transient generation from the approved outcome. Determine which inputs, versions, outputs, review decisions, and technical details are needed for traceability, investigation, retention, and applicable obligations. Do not assume every token must be retained or that nothing matters because the output began as a draft.

Narrated lesson6 min read
17

Advanced · Video + deep read

Change control and reassessment

Assess changes to prompts, retrieval, documents, parsing, embedding models, permissions, tools, UI, review instructions, and downstream use. Identify which claims the change could affect.

Narrated lesson6 min read
18

Advanced · Video + deep read

Monitoring, incidents, and CAPA

Choose indicators tied to meaningful failure: confirmed missed issues, false findings, wrong sources, unauthorized retrieval, reviewer overrides, tool failures, and unsupported use. Assign owners, review frequencies, thresholds or event triggers, and actions appropriate to the process.

Narrated lesson6 min read
19

Advanced · Video + deep read

Security, prompt injection, and agent permissions

A document or message can contain text that attempts to redirect the assistant. The system should distinguish data used for the task from authority to change its task, disclose information, or execute tools.

Narrated lesson6 min read
20

Advanced · Video + deep read

Complete case: should the eQMS reviewer be released?

A team evaluates an assistant that suggests protocol-review findings. It uses controlled requirements, generates source-linked candidates, and records reviewer dispositions. Approval and production release are outside its permissions.